Use cases
Built for the inboxes that never stop.
Wherever emails pile up, MailDesk answers the sender and moves the work to whoever needs to do it.
Tech Support
IT and technical support
Technical queries from whoever reaches out — customers, staff or partners — get an instant AI reply and become tickets for your Tech Support team.
- Sender is acknowledged straight away
- Ticket created from the email
- Forwarded to the Tech Support group
Illustrative mockup
Tech Support
New ticket
In progress
Accounts
New ticket
New ticket
Accounts
Accounts and billing queries
Invoice, payment and accounting questions are answered by AI and ticketed to Accounts, keeping finance requests in one place.
- AI auto-reply to the sender
- Ticket created for the query
- Forwarded to the Accounts team
Email owner
Busy managers’ inboxes
MailDesk handles the routine and surfaces only what needs you — as a task on your list.
- Routine emails get an AI reply
- Team queries go to the right team
- Personal actions become your tasks
Illustrative mockup
My tasks✦ Created by AI
Approve the quote for the customerNeeds you
Reply personally to partner proposalNeeds you
Confirm meeting timeDone
Turn your inbox into an action desk.
See MailDesk read, reply, route and assign — on your own emails.