Features
Everything an email needs — handled.
MailDesk is powered by AI. It reads incoming emails, auto-responds, and acts on them: tickets for the right team, tasks for the email owner.
AI auto-reply
MailDesk’s AI reads every incoming email, understands it and auto-responds to the sender.
- Reads and understands each incoming email
- Auto-responds to the sender
- Turns every email into a clear next step
Illustrative mockup
Request: VPN not connectingAI replied · Ticket → Tech Support✦ AI replied
Invoice copy neededAI replied · Ticket → Accounts✦ AI replied
Can we meet Thursday?Task created for youTask
Password reset helpAI replied · Ticket → Tech Support✦ AI replied
Smart ticketing and team routing
Technical or accounting queries become tickets, forwarded to the respective group or team — for example Tech Support or Accounts.
- Creates a ticket from the email
- Forwards it to the respective group or team
- Tech, accounts and other queries stay out of personal inboxes
Illustrative mockup
Tech Support
New ticket
In progress
Accounts
New ticket
New ticket
Auto task creation for the email owner
When the email owner has to act personally, MailDesk creates a task for that person — so nothing that needs you gets buried.
- Spots emails that need the owner’s personal action
- Creates a task for that person
- A clear list of what only you can do
Illustrative mockup
My tasks✦ Created by AI
Approve the quote for the customerNeeds you
Reply personally to partner proposalNeeds you
Confirm meeting timeDone
A shared inbox turned into an action desk
Instead of a pile of unread mail, every email gets a reply, a ticket for the right team or a task for its owner.
- AI reply for every sender
- Tickets for Tech Support, Accounts and other groups
- Personal tasks for the email owner
How it works
From inbox to action in four steps.
Every email is read, answered and moved to whoever needs to act on it.
New email
✦ AI readingIntent understood
✦ AI replySent to sender
Tech Support
Ticket
Accounts
Ticket
My tasksCreated by AI
Needs you
Turn your inbox into an action desk.
See MailDesk read, reply, route and assign — on your own emails.